Are You a Sales Chameleon? Avoid Objections

It was like selling to the United Nations when I sold manufacturing technologies. The stakeholders and decision makers ranged from machinery operators to the C-Suite. Every level and department dressed and spoke differently. You sell to people from different departments at different levels within the same organization. Each has unique styles and lingo. Do you meet each stakeholder and decision … [Read more...]

ABN: Always Be Negotiating© – #Sales Tip

When does negotiating begin? Does it start at the end of the sale or earlier in the opportunity? Like most of you, I was trained that negotiations happen at the end of the sale, just before the close. Contrary to this axiom, I always believed negotiations begin at the beginning of the buying process. Is your prospect drawing you in? One morning 30-years ago, an inbound caller requested … [Read more...]

Are Your Prospecting Results Disappointing?

Are you struggling with prospecting? My last post, “Stop Selling and Start Succeeding” was about relationship selling for sustainable, profitable sales results. Building quality relationships is a step-by-step process. The first step is prospecting, and getting it right is critical. … [Read more...]

The Nuclear Bomb of Sales Responses

No is a power word. No is inflexible. No is final. No is a relational nuclear bomb. No painted me into corners of embarrassing finality. Saying no without sticking to my guns always weakened my position and eroded my customer’s confidence in me. A blunt no hurt negotiations, killed deals, and damaged relationships. Adversity to buying is the common climate of the sales environment. How we deal … [Read more...]

Do You Know the Truth?

A linguistics professor was lecturing to his class one day. “In English,” he said, “a double negative forms a positive. In some languages, a double negative is still a negative.  However, there is no language wherein a double positive can form a negative.” A voice from the back of the room piped, “Yeah, right.” – From the Houston Chronicle via Aristotle Bancale Words + Inflexion = Real … [Read more...]